Hello, I am a sales representative from Charter Supply Company. We placed an der with your company on June 16, 2011. It was project number H837789WP, invoice number 11CHA0616-01. It was shipped from Busan, Kea on June 23, 2011. There were several issues that arose involving customs clearances the material being held at different warehouses because the customs paperwk wasn't received it had to be resent. As a result, we did not receive the material until September 9, 2011. When it was finally received, the entire der was damaged unusable. We would need to reder the material from the iginal der, but befe we did, we needed to know if there was any way f this material to be purchased shipped domestically (within the United States). The biggest concern we have at this point is going through the entire process again, receiving the material four months later, it being damaged unusable once me. Any additional infmation advice f the above statements would be greatly appreciated. Thank you f your time.
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